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How 930kbd Handles Your Personal Data

This page explains exactly what data we collect when you create an account, deposit via bKash, Nagad or Rocket, and use the lobby — and how we protect it. Access to this platform and its services depends on your local law and eligible regions.

Account data kept securebKash, Nagad, Rocket wallet data protectedNo data sold to third partiesYou can request your data anytimeCookie use clearly disclosed

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DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

We apply specific controls at every stage of the data lifecycle — from the moment you enter your details on the account creation screen to the point where your bKash or Rocket withdrawal clears. Each of the four areas below reflects a real operational practice, not a general statement.

Encryption at Every Step All data sent between your device and our servers is encrypted. This applies to account login, payment entry and any personal details you update in your profile settings.

Cookie Use and Your Choices We use cookies to keep your session active and remember your lobby preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how the account functions on mobile.

Retention and Deletion Policy We retain your account data while your account is open and for a defined period after closure. You can request deletion of non-essential data by contacting support with your account details.

Who Can Access Your Data Only authorised staff and payment processors — such as the services that handle your Nagad or bKash transactions — can access your personal data, and only to fulfil their specific function.

What This Privacy Policy Covers and Why

930kbd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you enter — your name, contact information and the payment method you choose, whether that is bKash, Nagad or Rocket. We use this data to process deposits and withdrawals, verify your account identity, and keep

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your wallet transactions linked correctly to your profile. We do not sell, rent or trade your personal data to unrelated third parties. We may share limited data with payment processors — such as the wallet services you use — strictly to complete your transaction. Data shared
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with those processors is governed by their own privacy terms. We store account data on secured servers and apply encryption to sensitive fields including payment details. We keep your data for as long as your account is active and for a reasonable period after closure, as
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required by our operational obligations. You have the right to ask what data we hold about you, request corrections, or ask us to delete it where no legal or operational obligation prevents us from doing so. Eligibility to use this platform and any data rights that
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apply to you depend on your local law and the region from which you access the service.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is handled — whether that is a correction request, a deletion request, or a question about what we store from your bKash or Nagad transactions — our support team can help. Raise a data query the same way you would raise any account issue: live chat, email or the in-app help form.

Team online

Live Chat

Start a chat session from the account dashboard. Describe your data query clearly and our team will confirm what we hold and what actions are available to you.

Email Support

Send your data request by email with your registered account details. We will respond with the specific information held on your profile, including any wallet records.

In-App Help Form

Open the help section in your mobile account, select Privacy or Data Request, and submit your query directly. Responses come to your registered contact address.

Common Questions About Your Data and Rights

These are the questions we hear most from account holders in Bangladesh about how their data is used, stored and accessed. If your question is not here, contact support directly via live chat or the in-app help form.

We collect the name, contact details and payment method information you provide at registration — including which wallet service, such as bKash or Nagad, you add to your account.

Your payment data is shared only with the wallet processor needed to complete your transaction. It is not shared with advertisers or unrelated third parties under any circumstance.

Contact our support team via live chat or email with your registered account details. We will identify the data held on your profile and send it to your verified contact address.

Yes. Submit a deletion request through the in-app help form or via email. We will remove non-essential data where no legal or operational obligation requires us to keep it.

We use session and preference cookies. You can disable them via your browser settings, though some account features — including lobby navigation on mobile — may not function as expected.

We keep account data for a defined period after closure to meet operational obligations. Once that period passes, non-essential data is removed. You can ask for specifics via support.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal App930kbd App Info930Kbd Banking

How 930kbd Handles Your Personal Data

How We Protect and Manage Your Account Data

Reach Us About Your Data

Live Chat

Email Support

In-App Help Form

Common Questions About Your Data and Rights

01 What personal data does 930kbd collect when I open an account?

02 Is my bKash or Rocket payment data shared with anyone?

03 How do I request a copy of the data held on my account?

04 Can I ask for my account data to be deleted?

05 Does 930kbd use cookies, and can I turn them off?

06 How long does 930kbd keep my data after I close my account?

Privacy Policy

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